What do John Inverdale and East Riding of Yorkshire Council have in common? Don’t have a clue? Well, the answer is they both appeared as speakers at the DPA 2008 conference in Brighton last Thursday.
One presented the user perspective of how online directories and databases can be a valued resource for rural communities. The other entertained a bunch of well-fed (and watered) publishers during their awards ceremony.
Focusing on online products, he outlined an evolution from an ‘island model’ (where quality, control, restriction to data and non-integration with other, competing sources reigns) to an ‘archipelago of islands’ (acknowledging affiliation with other data sources and neighbouring interest groups) until finally you arrive at an ‘ecology’ (where data is assembled and associated with other sources, aggregation and action are key, your product is integrated into many other sources in all kinds of formats: a scary, noisy place that your company has to get used to).
What does it mean for skills? Well a shift in approach for one thing. Straight-forward taxonomies in glorious, online isolation just won’t cut the mustard in today’s directory world. Thinking about a more organic and complex approach to search should be on the menu for starters. Are your websites Search Engine Optimised? Do your technical, sales and marketing teams have the right knowledge and skills to make this happen and understand the value of the traffic that results? Only time will tell. The attentive audience and applause at the end indicates an industry that knows what it’s got to do to survive these challenging times.
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